Vehicle Pick-up
Pick up your vehicle with ease after purchase.
Pick-up Procedure
Pick-up Voucher
After receiving payment, your pick-up voucher will be available in your customer account, usually within 7 business days. This document is required to collect your vehicle.
The Pick-up
* Deadline: You have 7 business days to collect your vehicle (12 business days for vehicles intended for the intra-Community market or for export) at the address indicated on the collection order. After this period, storage fees will be charged per business day.
* Pick-up Options:
- Pick-up in person
- Transport by a third party
- Transport via VPTrans
* Appointment Scheduling:
To ensure a smooth pick-up, you must schedule an appointment with the storage park at least 48 hours before pick-up. This ensures vehicle availability and avoids wait times.
The Required Documents
When picking up, make sure to provide the following documents:
- Pick-up voucher (printed or digital)
- Driving license (if you are picking up the vehicle yourself)
- Vehicle insurance certificate (if you are picking up the vehicle yourself)
Vehicle pick-up hours at VPauto parks
Park openings
Vehicle pick-up hours at VPauto parks
For other storage parks, all the information will be provided on the pick-up voucher.
Frequently Asked Questions about Vehicle Pick-up
If you haven't received your mandatory pick-up voucher within 7 business days after payment, please contact our customer service to verify the sending and the email address used. Also, make sure to check your spam folder.
Find more details about the conditions here.
You can leave with a vehicle on the day of the auction only for public sales in the hall and under certain conditions (payment on the day of the sale and for a vehicle under €15,000).
Yes, you can change your appointment by contacting the storage park, but make sure to do so at least 48 hours in advance.
If you're late, inform the storage park as soon as possible to arrange a later pick-up. Storage fees may apply if the original time is exceeded.
The storage fees are €12.50 excluding VAT (or €15 including VAT) per calendar day after the 7 days allowed for pick-up. These fees must be paid before the vehicle can be collected.
Yes, for exported vehicles, an intra-community delivery certificate or a VAT exemption purchase certificate is required depending on your situation. These documents must be provided when picking up the vehicle. The pick-up period extends from 7 to 12 days in this case.
The storage park information, including the address, contact, and instructions for vehicle pick-up, is provided on your pick-up voucher.