Privacy policy

Thank you for using the services of VPauto. Your trust is important to us, so we take the protection of your personal data seriously.

VPauto processes personal data concerning you in its role as data controller in the context of the use of this website or this mobile application (hereinafter the "Site" or the "Application").

VPauto is committed to ensuring the protection of your personal data in accordance with the "Informatique et libertés" law (French Data Protection Act).

This policy aims to inform you of the methods of collection, processing and use of your personal data, and your rights in terms of protection of personal data with regard to the applicable provisions in this area, in particular the most recent version of French Law 78-17 of 6 January 1978 relating to data processing, files and freedoms known as "Informatique et libertés, and regulation 2016/679 relating to data protection (the "Regulations applicable to the protection of personal data" ).

A. Categories of data collected

While using our Sites and our Applications, several types of personal data may be collected. This personal data may also be correlated with non-personal data, collected by means of cookies or trackers.

VPauto collects the following data on individuals:

  • Identity data (e.g. last name, first name, address, email address, etc.). This data is collected directly from you, with your consent, when you create a personal account, subscribe to newsletters, create an alert, request trade-in estimate; it is specified that minors under the age of 15 are deemed to have received the consent of their parent or guardian to be able to register and transmit their personal data. Mandatory data is indicated in the collection forms with an asterisk. The service for which this data is being collected cannot be provided without it.
  • Authentication data. This is the username and password you use to create an account.
  • Connection data (e.g.: date and time of connection, duration of connection, page views) collected by means of cookies or trackers.
  • Browsing data (IP address of the terminal connected to the Site or Application, type of terminal used, operating system of the connected terminal, telephone operator, Internet address of the page from which the terminal was redirected, version of the browser software used by the terminal, download errors, language of the browser software used by the terminal).

VPauto collects the following data for professionals:

  • The same data as that collected for individuals with the additional identification data: Kbis and RIB.

VPauto also measures the audience of this website or this mobile application. VPauto, for example, measures the number of visits to the site, the number of page views, visitor activity and their return frequency.

B. Purpose of data collection

VPauto only processes personal data for specific, explicit and legitimate purposes.

VPauto processes your data as within the framework of automotive project (purchase or trade-in).

To this end, the purposes of VPauto are as follows:

  • Manage the identity of the client or user and authenticate them.
  • Manage their purchase order or reservation
  • Invoice and collect payments.
  • Make a payment as part of a trade-in, overpayment or a commercial gesture.
  • Provide pre-sales, sales and after-sales service.
  • Manage the personal data, characteristics and rights of a guarantee contract.
  • Process complaints.
  • Customer management communication.
  • Manage incoming mail.
  • Collect unpaid bills.
  • Manage litigation.
  • Collect unpaid bills.
  • Manage requests relating to the rights of data subjects.
  • Operate the services.

VPauto also performs data processing for purposes other than the strict execution of automotive projects. In this case, VPauto ensures that it has a legitimate interest in carrying out the processing. In addition, processing may be subject to the collection of your consent, where required, which you can withdraw at any time.

To this end, the purposes of VPauto are as follows:

  • Organise direct marketing operations.
  • Send you personalised communications: We measure the opening percentages of our mailings in order to adapt them to your needs.
  • Organise commercial events.
  • Send newsletters, where you have consented by ticking the corresponding box.
  • Send commercial offers from partners, if you have consented to it by ticking the corresponding box.
  • Survey customers or prospects
  • Improve offers and customer relations
  • Ensure the security of platforms and servicesFight against fraud.
  • Fight against fraud.
  • Allow you to browse our Sites and Applications, and adapt our content to your device to improve your browsing.
  • Remember the information you have entered in the forms (your user account for example)
  • Analyse the audience and the frequentation of the Site or the Application.

VPauto also processes your data to meet its legal or regulatory obligations. To this end, the purposes of VPauto are as follows:

  • Keep the data required to be able to meet legal obligations.
  • Manage requests for communication of data from relevant authorities.

C. Data recipients

This data is intended for:

  • The departments and staff of VPauto authorised to receive it by virtue of their function.
  • Our possible subcontractors in strict compliance with the purposes for which the said personal data was collected, such as the delivery of vehicles bought or the removal of trade-in vehicles, the bank guarantee in the event of participation in live auctions and secure payment of invoices.
  • Our commercial partners where you have consented for your data to be transmitted to them for reception of their commercial offers.

In addition, the data may be communicated to any authority legally entitled to know it, in particular the judicial, police or administrative authorities.

No other communication of your personal data to third parties will be made by VPauto unless VPauto informs you and obtains your prior express authorisation.

Data retention period Data retention period

We only keep your data for a period of time that is necessary and proportionate to the purpose for which it was collected.

For a maximum period of 3 years from your last communication with VPauto initiated by you (connection to your account in particular) in the context of exchanges that did not result in a purchase, reservation, trade-in request.

E. Right of access and rectification

In accordance with the provisions of the regulations applicable to the protection of personal data, you have in particular the right to access, rectify and delete data concerning you, and the right to obtain a copy in a structured electronic format of the personal data that we hold (portability).

You also have a right to object to the processing of your personal data when for legitimate reasons and a right to object to your data being used for the purposes of prospecting, in particular commercial.

You can exercise your rights by sending us your requests to the email address [email protected] or by post to the following address:

DPO – Service Relation Clients VPauto,
277 rue de Kerpont
56855 Caudan Cedex

Any request for access, rectification or deletion of your personal data must be accompanied by a photocopy of an identity document bearing your handwritten signature and specify the address to which the reply must be sent.

You can also inform VPauto that you no longer wish to receive emails, postal communication or SMS, satisfaction surveys, or information and promotional offers, either by clicking on the link provided for this purpose on the emails from VPauto and following the instructions indicated, either by sending the word "STOP_VPAUTO" to the number that sent the SMS (SMS not surcharged).

We undertake to respond to these requests within one month of receiving the request.

In the event of a dispute over the exercise of your rights, you have the right to lodge a complaint with the Commission Nationale de l’Informatique et des Libertés.

F. Cookies and other trackers

VPauto uses cookies and other trackers on its Sites and Applications.

The term cookie encompasses several technologies that make it possible to carry out navigation tracking or behavioural analysis of the Internet user. The are various types of this technology and are constantly evolving.

The http cookie, which is currently the most widely used technology, is a small text file saved by the browser on your computer, tablet or smartphone and which allows user data to be stored in order to facilitate navigation and to enable certain functions.

Technical or audience cookies:

The purpose for which VPauto uses these cookies is as follows:

  • Establish frequentation statistics (number of visits, page views, abandonment during the navigation process, etc.) in order to monitor and improve the quality of our services.
  • Adapt the presentation of the Site and the Application to the display preferences of your terminal (language used, display resolution, operating system used, etc.).
  • Memorise information entered in forms, manage and secure access to personal areas such as your account.
  • Implement security measures, for example when you are asked to reconnect to your account after a certain period of inactivity.

Third-party cookies used with your consent:

The purpose for which VPauto uses these cookies is as follows:

  • Measure the number of page views, the number of visits, as well as the activity of visitors to the site and their frequency of return, using audience measurement solutions such as Google Analytics.
  • To provide you offers and services adapted to your needs and to adapt the content displayed on your terminal according to the personal data you have provided to us (targeted advertising, commercial prospecting, etc.).
  • Identify the products consulted or bought on our Site or our Application in order to personalise the advertising sent to you by email outside the site.

Your choices regarding cookies:

In general, you can oppose the registration of cookies by configuring the connection parameters of your browser. Please note that if your browser is configured to refuse all cookies, you may not be able to place purchase orders, reservations or participate in live auctions, or take advantage of essential functions of our site.

Please be sure to adequately configure your browser. The procedures for blocking cookies for the main browsers:

Likewise, you can control the deposit of Cookies on your smartphone according to the operating system:

G. Third party sites

Links on the Site or the Application may redirect you to external sites. The personal data protection policies of these sites may be different from that presented by e-cat Marketplace. Consequently, it is recommended that you read the personal data protection policy of each of the sites concerned.

In any event, we cannot be held liable in the event that the content of one of the sites concerned contravenes the legal and regulatory provisions in force.

H. Security measures implemented

In order to guarantee the security of your data, we have adopted the following measures in particular to prevent your data from being distorted, damaged or accessible to unauthorised third parties:

  • Protection of physical access to the premises in which your data is stored (secure building).
  • The use of a method to authenticate users via individual passwords.

I. Updating of this privacy policy

This privacy policy is subject to change or modification at any time. Please consult it regularly.

For more practical information on exercising your rights, we recommend that you consult the website of the Commission Nationale Informatique et Libertés, and more particularly the page